95bd's Privacy Policy

1. Introduction and Purpose

95bd operates as a safe and responsible online betting and casino platform. We believe that protecting the privacy of users' personal information is our fundamental responsibility. This Privacy Policy ("Policy") clearly describes what types of information we collect, why we collect it, how it is used, and what your rights are.

This policy applies when you visit the 95bd website, create an account, play games, or use any of our services. We always manage your information with full transparency and are committed to earning your trust.

2. Information We Collect

95bd may collect information about you in various ways. A detailed description of the information collected is provided below:

2.1 Information you provide directly:

• Name, email address, date of birth, and mobile number
• Personal details provided at the time of account creation
• Documents submitted for identity verification (such as a national ID card or passport)
• Financial transaction details — via bKash, Nagad, Rocket, Upay, or bank transfer
• Information provided when contacting customer support

2.2 Information collected automatically:

• IP address, browser type, and operating system information
• Website usage patterns, pages visited, and session duration
• Data collected through cookies and similar technologies
• Device identifier information and log files

2.3 Information received from third parties:

• Information received from third-party services for identity verification and fraud prevention
• Transaction confirmation information from payment processors

3. Purposes of Using Information

95bd uses the information collected about you only for lawful and specific purposes. We never use your information for unnecessary or irrelevant purposes.

• Account management: To create, verify, and maintain your account
• Service delivery: To facilitate betting, gaming, and financial transactions
• Identity verification: To confirm a user's age and identity (in compliance with the 21+ policy)
• Fraud prevention: To prevent illegal activity, money laundering, and fraud
• Customer service: To resolve your questions and issues — via 24/7 live chat and email
• Platform improvement: To analyse usage patterns in order to improve service quality
• Legal obligations: To comply with applicable laws and regulations
• Bonuses and promotions: To provide relevant offers for you (if you consent)

4. Data Storage and Security

95bd uses the highest-standard technology and methods to ensure the security of your information. Our security measures are described below:

• SSL encryption: All data transmissions are secured by SSL/TLS encryption
• Secure servers: Data is stored on secure servers with modern firewalls and security protocols
• Access control: Only authorised staff can access your data for specific, necessary purposes
• Regular audits: Security measures are regularly evaluated and updated
• Data minimisation: Only the information that is necessary is collected

In the event of a data breach, we will take prompt action and notify affected users in a timely manner where applicable.

5. Data Retention Period

95bd will retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specific period for the following reasons:

• To meet legal obligations and maintain financial records
• For dispute resolution and fraud investigations
• To enforce responsible gaming policies (including self-exclusion records)

After the specified period, the information is securely deleted or anonymised.

6. Sharing Information with Third Parties

95bd does not sell or rent your personal information. However, certain information may be shared in the following circumstances:

• Payment processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer
• Identity verification services: To complete the KYC process
• Technology service providers: With technical support providers for platform operations
• Law enforcement agencies: Where there is a legal obligation or court order
• Fraud prevention organisations: To prevent fraudulent activity

Any third parties we work with are contractually bound to follow the same standard of privacy protection.

7. Cookie Policy

95bd uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: To maintain login sessions and security — these cannot be disabled
• Functionality cookies: To remember your preferences and improve user experience
• Analytics cookies: To measure website usage and help improve services

You can manage non-essential cookies through your browser settings. However, disabling certain cookies may partially limit the functionality of the platform.

8. Your Rights

You have the following rights over your personal information. Contact us to exercise these rights.

• Right of access: The right to request a copy of the personal information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request limitation of data use in certain cases
• Right to object: The right to object to the use of your information for specific purposes
• Right to portability: The right to receive your information in a structured format
• Right to withdraw consent: The right to stop processing of information given on the basis of consent at any time

To exercise your rights, email [email protected] or contact us via live chat. We will process your request as quickly as possible.

9. Protection of Minors

95bd's services are strictly for those aged 21 and above. We do not intentionally collect any personal information from minors. Age is verified at the time of account registration, and if we become aware that a minor is using our services, we will immediately close that account and delete the information collected.

10. Marketing Communications

If you have consented to receive communications about bonuses, promotions, and updates, 95bd may send you relevant information. You may opt out of these communications at any time:

• By using the "Unsubscribe" link at the bottom of each email
• By emailing [email protected] to update your preferences
• By turning off notifications from account settings

Even if you opt out of marketing communications, necessary communications related to transactions and your account will continue.

11. International Data Transfers

In some cases, your information may be transferred to servers located in other countries. For such transfers, 95bd ensures that:

• Adequate data protection measures are in place in the destination country
• The receiving party is contractually bound to uphold our privacy standards
• The transferred data remains protected in accordance with this policy

12. Changes to This Policy

95bd may update this privacy policy as needed. For any significant changes, we will:

• Publish the updated policy on this page
• Note the date of the change at the top of the policy
• Notify you by email for significant changes

If you continue to use the platform after the updated policy is published, you will be considered to have accepted the new policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Ways to reach 95bd's data protection team:

• Email: [email protected]
• Live chat: 24/7 Bangla and English support — via the live chat option on the website

We are committed to responding to your request as quickly as possible.